Changing the way
you move freight.
One calm workspace for shipments, customers, documents, and the decisions in between. Built for the operators who actually move the freight, not the dashboards that watch them.
The problem
Freight teams live across eight browser tabs.
Shipments in one system, customers in another, documents in email, decisions in someone's head.
Multideck pulls it into one quiet workspace.
The cockpit
One screen that answers: what needs me right now?
Priorities, live shipments, exceptions, customs, and AI-prepared next steps, laid out the way a real freight desk thinks.
- Reply to Beko about MD-2417 ETA
- Sign customs declaration for MD-2415
- Confirm quote for Kilic Logistics
entries waiting · 2 over SLA
- Lena · Rotterdam14:20
- Ade · Lagos13:20
- Priya · Mumbai17:50
- Marc · Los Angeles05:20
I drafted a status update for Beko on MD-2417 and flagged 2 shipments at risk of missing cut-off. Approve when you're ready.
AI-first by design
The work does itself.
You stay in control.
Multideck wasn't retrofitted with AI. The whole platform was built around it. Documents extract themselves, fields pre-populate, quotes draft themselves, customer updates arrive ready to send. The operator stays on the decisions that matter.
Documents read themselves
Drop in a commercial invoice, packing list or B/L. Dexter extracts the data and pre-fills every field that depends on it.
Quotes drafted for you
Rates, lanes and customer history come together into a sendable quote in seconds. You review, you don't retype.
Workflows that flow
Every screen knows what the last one knew. Status updates, customer replies and follow-ups appear ready to send.
Built AI-first, not bolted on
Automation lives in the data model, not behind a chat box. The product gets faster the more you use it.
A document arrives. Multideck handles the rest.
Commercial layer
A full CRM, native to the freight you actually move.
Pipelines, deals, outreach and campaigns sit next to the shipments they create. Every customer carries their full freight history, margins and exceptions with them.
What's inside
Four surfaces, one operating system.
Shipment control
Live lists, detail workspaces, owners, routes, milestones, documents, exceptions. Everything a job needs in one place.
Customer & CRM
Leads, deals, opportunities, account health and renewals, plus outreach, newsletters and email campaigns, all tied to the freight behind every relationship.
Operator dashboard
A daily working view for priorities, time zones, live freight, exceptions, customs queues, and team coverage.
Dexter AI
Triages the morning, surfaces risk, drafts customer updates and joins the dots, without taking sensitive actions on its own.
Meet Dexter
An assistant who reads the morning so you don't have to.
Good morning, Lena.
3 shipments need you before noon.
MD-2417 is stuck at UK customs. I drafted a note to Beko.
MD-2415 is missing a commercial invoice. I've asked the shipper.
Quote for Kilic Logistics expires today. Want me to send a follow-up?
Meet Dexter
The operator
who never logs off.
Dexter is the AI woven through every screen in Multideck. Not a chatbot in the corner. A teammate who reads the documents, drafts the quotes, watches the exceptions and writes the emails. You stay on the decisions.
What Dexter does, in your day.
Reads anything you drop in
Invoices, packing lists, B/Ls, arrival notices, customs forms. Dexter extracts every field and links it to the right shipment.
Drafts quotes from rate cards
Pulls live rates, applies the customer's margin rules, formats the quote in your house style and queues it for your review.
Writes the email you would write
Status updates, delay explanations, follow-ups. Tone matches the account, facts come from the shipment.
Spots problems before customers do
Customs holds, missing docs, ETA slips, rate expiries. Dexter surfaces them with a suggested next step.
Reconciles carrier invoices
Matches line items to bookings, flags overcharges, drafts dispute emails when the numbers do not add up.
Never lets a thread go cold
Tracks every open quote, pending document and unanswered email. Nudges at the right cadence, in your voice.
Speaks the customer's language
Reads incoming mail in any language. Replies in theirs. Keeps the operator copy in plain English.
Ask anything about your book
Plain language questions across shipments, customers, margins. Answers cite the records they came from.
Join the private beta
Be one of the first freight teams on Multideck.
We're onboarding a small group of forwarders through 2026. Leave your details and we'll be in touch when there's a seat for your team.